How Facebook’s crisis PR firm triggered a PR crisis

TheVerge

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Pretend for a moment that you run a large and successful company. After years of outsized success, the company is confronted with a crisis. Public perception has begun to turn — against your company in general, and against you specifically — and your leadership team is now presented with the question of what to do.

Your head of communications is charged with managing the public response. In time it will come out that this response including hiring a public relations agency whose work includes what is euphemistically referred to as “opposition research” and is more commonly understood to involve smear campaigns. These campaigns target your critics with attacks that are tinged with anti-Semitism and employ the services of a partisan...

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